About California ServeSMART
What is California ServeSMART?
- California ServeSMART is an Alcohol Awareness Server and
Management Training program.
- The purpose of training is to teach those who serve and/or
sell alcohol how to do so responsibly.
- Granted state approval by the California Department of
Alcohol Beverage Control.
- “SMART” in ServeSMART is an acronym for “Server and
Management Alcohol Responsibility Training”.
- Training provided exclusively for on-premise licensees (no
retail, off-premise or fair training at this time).
What is the cost for Alcohol Server Training?
- California ServeSMART Alcohol Server Training is just $15 per trainee
(min training fee $300 for scheduled training class -
$300 covers up to 20 trainees. Additional trainees cost just
$15 each).
- Training scheduled outside of the Southern California
area may require an additional fee. Please call for details.
-
Walk in trainee fee is $25 per person.
- This is the lowest of the fee based RBS training providers
in California.
- There is a fee of $15 if no projector screen is available
and trainer is required to provide.
Do you provide online Alcohol Server Training?
What is RBS training?
- RBS stands for 'Responsible Beverage Service"
- RBS training is an important measure you can take to
protect you, your business, your employees and your
customers.
- RBS training is designed to teach servers, sellers and
licensees how to prevent intoxication, drunk driving and
underage drinking.
What are the benefits of staff RBS training?
- Earn discounts on liquor liability insurance (please check
with your insurance carrier to determine if this training
meets their alcohol awareness training requirements).
- Train employees to serve alcohol responsibly
- Train employees to check ID’s properly
- Work to protect your establishment from alcohol-related
lawsuits
- Prevent your license from becoming suspended or revoked
- Proof of training may be used to mitigate an ABC violation
- Become aware of state liquor laws and liabilities
What makes California ServeSMART different from other RBS
programs?
-
California ServeSMART is
taught by service industry professionals. This helps those taking the class
to identify with the speaker which has shown to help trainees to retain the
information more effectively.
-
California ServeSMART
training engages the trainees with “Role Playing” as part of the
training. Trainees are asked to come in front of the class and act out
different situations that may be faced in the workplace. The “Role
Playing” reinforces what the trainee has already been taught during the
PowerPoint part of the training.
-
California ServeSMART
provides a fresh look into alcohol server training.
-
Some RBS training programs
are designed as a scare tactic... meaning that the class is primarily
about the ABC laws and consequences for breaking these laws. California
ServeSMART not only provides this information, but mainly looks as these
situations from a servers/sellers prospective providing useful ways to
promote safety and compliance.
-
California ServeSMART is
the only program to schedule guest speakers that share their personal alcohol
related experiences with the class.
-
California ServeSMART is
most capable of providing customer service to clients.
-
California ServeSMART is
fully customizable and can insert the policies and procedures for an
organization directly into the curriculum. We can also add a company logo or
images to training materials and/or presentation slides.
Is RBS training required by law in California?
- Currently there are no state requirements for server
alcohol training.
- The California Department of Alcoholic Beverage Control
may require that certain Licensees obtain staff training.
- Be sure to check with your local authorities for
information regarding laws requiring RBS training.
- City and county regulations may require RBS training –
again check with your local agency.
When is training provided?
- Training sessions may be scheduled any day of the week
at any time.
- Please click here for
information on how to schedule a training class.
What is the curriculum?
- Introduction and an overview of general laws restricting
alcohol consumption
- Liability and a servers duty to serve alcohol
responsibility
- Government and the Department of Alcohol Beverage Control
- Identifying and preventing intoxication
- Identification – different types of acceptable
identification, verifying genuine ID’s and handling fake
ID’s
- Dealing with intoxicated customers, violent situations,
illegal activities
- The role of management
What are the class requirements?
- Class size requirements is 1-60 persons
- Currently offering on-site training only – Click
here to schedule your training
- Location must provide: adequate lighting, no noise or
distractions, no alcoholic beverages, no rushing or
excluding training material, no sleeping or music in class,
no use of cellular phones and no other trainings may be
conducted an the same room at the same time.
- No children.
- Trainees may not leave class early – no exceptions.
- Trainees arriving more than 15 minutes late to the
training will not be admitted.
- Room temperature must comfortable.
Additional notes on training:
- Each training class is 3.5 to 4 hours in length.
- There are two 15 minute breaks during the training session
- Cancellation must be made 24 hours in
advance.
- California ServeSMART reserves the right to allow
walk-in trainees to attend ANY scheduled training.
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