About California ServeSMART
Server and Management Alcohol Responsibility Training

What is California ServeSMART?

  • California ServeSMART is an Alcohol Awareness Server and Management Training program.
  • The purpose of training is to teach those who serve and/or sell alcohol how to do so responsibly.
  • Granted state approval by the California Department of Alcohol Beverage Control.
  • “SMART” in ServeSMART is an acronym for “Server and Management Alcohol Responsibility Training”.
  • Training provided exclusively for on-premise and off-premise licensees.

What is the cost for Alcohol Server Training?
California ServeSMART Alcohol Server Training is just $15 per trainee (min training fee $300 for scheduled training class - $300 covers up to 20 trainees. Additional trainees cost just $15 each). Does note include travel fee of 55 cents per mile from zip code 93010.

  • Training scheduled outside of the Southern California area may require an additional fee. Please call for details..
  • This is the lowest of the fee based RBS training providers in California.
  • There is a fee of $15 if no projector screen is available and trainer is required to provide.

Do you provide online Alcohol Server Training?
Yes! Please visit www.LIQUORexm.com for online training. This is our STATE APPROVED ONLINE TRAINING PROGRAM and the cost is just $9.00 per person.

What is RBS training?

  • RBS stands for 'Responsible Beverage Service"
  • RBS training is an important measure you can take to protect you, your business, your employees and your customers.
  • RBS training is designed to teach servers, sellers and licensees how to prevent intoxication, drunk driving and underage drinking.

What are the benefits of staff RBS training?

  • Earn discounts on liquor liability insurance (please check with your insurance carrier to determine if this training meets their alcohol awareness training requirements).
  • Train employees to serve alcohol responsibly
  • Train employees to check ID’s properly
  • Work to protect your establishment from alcohol-related lawsuits
  • Prevent your license from becoming suspended or revoked
  • Proof of training may be used to mitigate an ABC violation
  • Become aware of state liquor laws and liabilities

What makes California ServeSMART different from other RBS programs?

  • California ServeSMART is taught by service industry professionals. This helps those taking the class to identify with the speaker which has shown to help trainees to retain the information more effectively.
  • California ServeSMART training engages the trainees with “Role Playing” as part of the training. Trainees are asked to come in front of the class and act out different situations that may be faced in the workplace. The “Role Playing” reinforces what the trainee has already been taught during the PowerPoint part of the training.
  • California ServeSMART provides a fresh look into alcohol server training.
  • Some RBS training programs are designed as a scare tactic... meaning that the class is primarily about the ABC laws and consequences for breaking these laws. California ServeSMART not only provides this information, BUT also looks as these situations from a servers/sellers prospective providing useful ways to promote safety and compliance.
  • California ServeSMART is the only program to schedule guest speakers that share their personal alcohol related experiences with the class.
  • California ServeSMART is most capable of providing customer service to clients.
  • California ServeSMART is fully customizable and can insert the policies and procedures for an organization directly into the curriculum. We can also add a company logo or images to training materials and/or presentation slides.

Is RBS training required by law in California?

  • Currently there are no state requirements for server alcohol training.
  • The California Department of Alcoholic Beverage Control may require that certain Licensees obtain staff training.
  • Be sure to check with your local authorities for information regarding laws requiring RBS training.
  • City and county regulations may require RBS training – again check with your local agency.

When is training provided?
Training sessions may typically be scheduled any day of the week and at any time.

What is the curriculum?

  • Introduction and an overview of general laws restricting alcohol consumption
  • Liability and a servers duty to serve alcohol responsibility
  • Government and the Department of Alcohol Beverage Control
  • Identifying and preventing intoxication
  • Identification – different types of acceptable identification, verifying genuine ID’s and handling fake ID’s
  • Dealing with intoxicated customers, violent situations, illegal activities
  • The role of management

What are the class requirements?

  • Class size requirements is 1-60 persons
  • Currently offering on-site training only
  • Location must provide: adequate lighting, no noise or distractions, no alcoholic beverages, no rushing or excluding training material, no sleeping or music in class, no use of cellular phones and no other trainings may be conducted an the same room at the same time.
  • Trainees may not leave class early – no exceptions.
  • Trainees arriving more than 15 minutes late to the training will not be admitted.
  • Room temperature must comfortable.

Additional notes on training:

  • Each training class is 2.5 to 3 hours in length.
  • There are two 15 minute breaks during the training session
  • Cancellation must be made 72-hours in advance.

I truly enjoyed the experience. Professional development can be boring, but this course was informative, engaging and enlightening. Our facilitator was concise and demonstrated expertise.
Lima - SMG

Very Engaging! All encompassing alcohol training for all staff in our organization.
LB Convention Center

Excellent review of alcohol laws, rights and responsibilities.
Stephanie L.

Really enjoyed the enthusiasm of the trainer. Program held my attention and was not boring.
Jonathan's Club

I was not looking forward to this training, but it ended up to be a great refresher! Not tedious at all.
RA Sushi

This course was very effective and informative. A++
Santa Monica Seafood

Widely knowledgeable, knew the material and gave quick, concise presentation that could be easily comprehended. Entertaining.
Gena H. - Cabo Cantina

Very informative. Good mix of PowerPoint and lecture. Liked the relaxed atmosphere.
Yvonne H.

This was an eye opener. I learned so much about alcohol that I did not know before the class. Mark K.

I was very happy with the extra knowledge I have gained.
Shannon M.

I find that this class was very informative and necessary.
Chima E.

Very detailed and effective presentation.
Eric B.

You have done an awesome job. Helpful information for all of us in the alcohol business.
Oggis Pizza and Brewery

CONTACT US AT 512-796-3842